Refund Policy
At Premier Property Cleaning LLC, we strive to provide our customers with the highest level of service and satisfaction.
Please review our refund policy below:
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1. Satisfaction Guarantee
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If you are not satisfied with the quality of our cleaning services, please contact us within 24 hours of your service. We will arrange for a re-cleaning of the affected areas at no additional cost.
Cleaning is a personalized and subjective service; therefore, we cannot offer refunds to customers. By accepting Premier Property Cleaning Services, you acknowledge and accept the no refund policy. However, in the event of any service-related issues, we are committed to addressing them if notified 24 hours after services and addressing them within 7 days.
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This information is outlined in our agreement sent prior to your cleaning.
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2. Cancellations and Deposits
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Non-Refundable Deposit: A $30 deposit is required at the time of booking to secure your appointment. This deposit is non-refundable.
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Cancellation Policy: If you need to cancel or reschedule your appointment, please do so at least 7 days before your scheduled service.
Cancellations made within 48 hours of the appointment will result in the forfeiture of your deposit and an additional $30 fee.
Same-day cancellations/rescheduling will result in the full appointment amount charged.
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*Applicable fees will be charged regardless of cancellation or rescheduling reason.
*Cancellation fees do not apply as a credit towards your future services.
3. Refund Conditions
Refunds are not offered for completed services. If there was an error on our part and we are notified within 24 hours, we will return to your property within 7 days to correct the issue at no additional cost.
4. Exclusions
Refunds are not provided for add-on services unless there was a significant issue with the service provided.
No refunds will be issued for customer cancellations made within 48 hours of the scheduled service.
5. Contact Information
For any questions or concerns regarding our refund policy, please contact us at: Premier Property Cleaning LLC 267-377-7806 or info@premierpropertycleaningllc.com.
We are committed to ensuring your satisfaction and appreciate your understanding of our policies.